How to Handle a Crowd: The Art of Creating Healthy And Dynamic Online Communities

Despite what the title might suggest this book isn’t to mitigate a physical mob but rather it explores how to successfully moderate an online community — whether that be a subreddit or a Facebook group. Through research conducted at MIT, the author and tech journalist Anika Gupta interviewed moderators of gamer communities and different online news outlets. The book lays out what she discovered, goals to maintain while managing these communities, such as building creative discussions, preventing division even when there is disagreement; encouraging freedom of speech while defining and eliminating hate speech and trolling to ensure safety. This book is for anyone who seeks to be a better community moderator or is looking to start their own online community, including people who want to implement the goals for their business’s social media presence.

(This book may contain a sharpie mark on the top or bottom edge and may show mild signs of shelfwear.)