Conflicted: How Productive Disagreements Lead to Better Outcomes

From relationships to hostage negotiations to diplomatic relationships, conflict is part of our lives and we need to know how we can communicate to resolve these tensions for the betterment of our interactions. Drawing on advice from the world's leading experts on conflict and communications, New Statesman columnist Ian Leslie presents a way of thinking that highlights productive disagreement - getting value and resolution from antagonistic conversations. The brilliant communicators he draws from share their experiences and thoughts, showing you how to turn the heat of conflict into creativity, connection, and insight.

(This title may contain a sharpie mark on the top or bottom edge and may show mild signs of shelfwear.)